PRIVACY & POLICY

Privacy Policies:

Customer’s privacy is the first priority of Vapes direct Pakistan, and we have created this policy to show our commitment of confidentiality. The following describe how vapes direct uses the information gathered from our customers. We encourage our users to study our privacy policy before using the site. Your usage of this site verifies that you agree to all terms of our privacy policy. However, we strongly recommend that you must not use our site if you disagree to any part of this privacy policy.

Information We Collect:

We gather information from our customer when he/she purchases items available at our site by filling out a form that will collect your personal information. Then we call our customers for order and given information confirmation if any of the detail is missing we collect that on call by them. 

Information We Use:

Any of the information that we have gathered from you may be used in any of the following ways.

  • To enhance your experience.
  • To improve our website for end user.
  • To improve our customer service.
  • To deliver your item or product to our customers.

We Protect Your Information:

We take plenty of security measures in order to protect your personal information.

Concealing Information to Outside Parties:

We do not sell, trade or provide your personal information to any outside party. However, we do share information with trusted third parties that assist us in running our site. By third party we mean our courier services at the time of order dispatching. In case you violate our terms and condition then we can use your personal information as per requirement.

Changes to the Privacy Policy:

Company have the right to change our privacy statement at any time. We suggest you to go through this frequently so that you are up to date.

Contact Information:

[email protected]

You can also mail us at

14-O, Ground Floor, Ateeq Plaza, Adjacent Bank Of Punjab, F-8 Markaz Islamabad, 44000

Return and exchange policies

We provide all information regarding to company and all the products displayed on our e-store in context of description text and images precisely as possible.

Refunds will only be made in the same means for example, you will not be able to receive refunds on any other account except the one you used to pay from.

we are offering a limited warranty of 15 days on all the products available apart from the following due to re-use issues.

  • E-Liquids
  • Batteries
  • Coils & Tanks
  • Devices

Customers are requested to properly check the above mentioned products before leaving the store, once the customer leaves the store, these products will not be returned or exchanged due to re-use issues. Testers of all the liquids are also not available on our outlets as per covid-19 polices we cant give our customers this favor. We ship our products in perfect conditions, however if any of the above products get damaged during the shipment, we accept return in that case.

You should notify the company via E-Mail ([email protected]) within five days of purchase if your item or package has been damaged, faulty or in any way defective to claim a successful exchange or a refund. share the image of defected product on email. (Shipping Charges are Non-Refundable. In addition, client will pay all the additional shipping charges).

All details regarding the defect of the item should be notified via E-Mail  ([email protected])  to the company. Furthermore, all the package items along with the original packing should be returned in order to successfully claim a refund or an exchange. You should mail the product at the following address:

14-O, Ground Floor, Ateeq Plaza, Adjacent Bank Of Punjab, F-8 Markaz Islamabad, 44000. No money will be refunded for products returned without any manufacturer defect. Any additional handling and shipping cost would be customer’s responsibility.

Our Company will not offer any kind of exchange or refund if:

  • If the item has been repaired modified or serviced by any other person or company except Vapes Direct.
  • If the item has been physically damaged by the customer them selves.
  • if the item is used for anyother purpose other then its actual purpose.
  • All the items which are demaged during shipment should be back to the Vapes Direct.
  • If the original packing is missing then return and exchange policy is not applicable.
  • Return and exchange is not valid for the improperly used items.
  • All the parts should be in original packing and condition.

Note: Customer should mention all the details of the item with clear reason of claim via E-Mail ([email protected]) . Moreover, you must send all the package items with the original packing to the company within 15 days if you are to enjoy a successful refund or an exchange. 

You can send the product at the following address: 

14-O, Ground Floor, Ateeq Plaza, Adjacent Bank Of Punjab, F-8 Markaz Islamabad, 44000 

SHIPPING POLICY

Vapes direct strives to ship every order at the earliest. However, we cannot guarantee when your order will be at your doorstep after shipping.

Schedule

Orders received before 3:00PM on Monday-Friday will be dispatched on the same day. However, all the orders received after 3:00PM on Monday-Thursday will be dispatched next day in the morning. Orders placed after 3:00PM on Friday will be dispatched on next working day (monday) in the morning.

Delivery time for all orders is 3 to 5 working days.

Note: Schedule of shipping can vary during State/Country holidays.

Delivery Services

Leopards:

Note: We are not responsible for any error made by the courier service while delivering your order. 

Shipping Rates

Orders up to Rs. 2000 have a free home delivery

Orders below 2000 will have 199 shipment charges

Loyalty Points:

Loyalty points will be added to user account on signup, orders, refer to your friend and review.

                    50 pints= 1 rupees

On signup 2500 points will be added to customer account

On every product purchasing total cart price will added as points

On refer to a friend 5000 points will be added

On review our products 1000 points will be added

We take plenty of security measures in order to protect your personal information.